Shipping & Handling
Processing Time
Orders are processed within 1–3 business days. You'll receive a confirmation email with tracking information as soon as your order ships.
Shipping Time
Since we work with trusted manufacturing partners to keep quality high and costs low, standard shipping typically takes 7–15 business days, depending on your location. Expedited options may be available at checkout.
Shipping Rates
Free standard shipping on orders over $35
Flat-rate shipping available on smaller orders (calculated at checkout)
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
International Shipping
We currently ship to United States, Canada, EU, Australia, New Zealand, Japan, South Korea, Singapore, Saudi Arabia. International delivery times may vary, and additional customs fees may apply depending on your country's import policies.
Delays
While we work hard to get your order to you as quickly as possible, please allow extra time during peak seasons (holidays, high heat months) due to increased demand.
Returns & Refunds
Not Happy? Just Let Us Know — No Need to Ship It Back
We want every dog to love their ArcticFurr Cooling Vest. If yours doesn't fit right, arrives damaged, or just isn't what you expected, contact us within 30 days of delivery and we'll make it right — no return shipping required.
How It Works
Email us at submit@arcticfurr.com with your order number and a quick note (or photo, if it's a defect/damage issue)
We'll review and respond within 1–2 business days
Depending on the situation, we'll issue a full or partial refund, or send a free replacement — your choice, and you keep the original item
Wrong Size or Doesn't Fit?
Let us know — we'll send the correct size at no extra cost. No need to mail the original back.
Damaged, Defective, or Wrong Item?
Send us a photo within 7 days of delivery and we'll send a replacement or refund immediately, no questions asked.
Refund Timing
Approved refunds are processed within 3–5 business days back to your original payment method.
Non-Returnable / Non-Refundable
Orders past the 30-day window
Items damaged from misuse (chewed, torn by the dog, etc. — happens to the best of us, but it's not a manufacturing defect)
